Shipping policy

Shipping Policy — Boutique Agatha

Order processing

Orders are generally processed within 1 to 3 business days after payment confirmation.

Most products sold by Boutique Agatha are shipped directly by our partner brands. For this reason, processing and shipping times may vary by supplier.


Multiple shipments

If your order contains several items, they may be shipped separately.

In this case:

  • you may receive multiple packages

  • the packages may arrive at different times

  • you may receive multiple tracking numbers

This allows us to offer a wider selection of products from different brands.


Delivery times

Delivery times vary depending on:

  • your location

  • the carrier used

  • the supplier shipping the product

In general, delivery takes 3 to 10 business days after dispatch.

Please note that these times are estimates and may vary during periods of high demand or circumstances beyond our control.


Order tracking

When your order is dispatched, you will receive an email containing your tracking number.

If your order is shipped in multiple packages, you will receive multiple tracking notifications.


Shipping fees

Shipping fees are calculated at checkout and may vary depending on:

  • the destination

  • the items ordered

  • the supplier shipping the product


Lost or delayed packages

Once an order has been handed over to the carrier, responsibility for delivery lies with the carrier.

If your package appears to be lost or significantly delayed, please contact us and we will do our best to help you track your order.


Incorrect shipping information

Please make sure the delivery address is correct when placing your order.

Boutique Agatha cannot be held responsible for packages delivered to an incorrect address provided by the customer.


Questions

For any questions about shipping your order, please contact us.